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The only AI-powered, all-in-one platform that gives you the tools, support, and resources you need to grow and succeed in your business.

Integration Partners

Printfull HIPAA Xero Zapier WhatsApp Lightspeed Wave Facebook Clio Stripe Shopify TickTok QB LinkedIn Google Slack Shippo Instagram Woo Google Business

Our Package Options

Pro-Team

For small but ambitious teams

(1-4 Seats)

$297/mo

  • 2 Way Text & Email Conversation*

  • Phone System IVR/Softphone*

  • Web Chat

  • Reputation Management

  • AI-Powered Review*

  • Social Planner

  • Facebook Messenger

  • GMB Call Tracking

  • Missed Call Text Back

  • Text To Pay

  • Social Planner

  • Invoices

  • Calendar

  • CRM

  • Opportunities

  • Email Marketing

  • Forms

  • Surveys

  • Trigger Links

  • SMS & Email Templates

  • Funnels

  • Websites

  • Workflows

  • Reporting

  • Campaigns

  • Blogs

  • Proposals & Estimates

Premier Growth

For businesses ready to scale

(5-10 Seats)

$497/mo

  • 2 Way Text & Email Conversation*

  • Phone System IVR/Softphone*

  • Web Chat

  • Reputation Management

  • AI-Powered Review*

  • Social Planner

  • Facebook Messenger

  • GMB Call Tracking

  • Missed Call Text Back

  • Text To Pay

  • Social Planner

  • Invoices

  • Calendar

  • CRM

  • Opportunities

  • Email Marketing

  • Forms

  • Surveys

  • Trigger Links

  • SMS & Email Templates

  • Funnels

  • Websites

  • Workflows

  • Reporting

  • Campaigns

  • Blogs

  • Proposals & Estimates

  • Memberships

  • Affiliate Manager

  • Communities

Elite Scale

For rapidly scaling teams

(10+ Seats)

$697/mo

  • 2 Way Text & Email Conversation*

  • Phone System IVR/Softphone*

  • Web Chat

  • Reputation Management

  • AI-Powered Review*

  • Social Planner

  • Facebook Messenger

  • GMB Call Tracking

  • Missed Call Text Back

  • Text To Pay

  • Social Planner

  • Invoices

  • Calendar

  • CRM

  • Opportunities

  • Email Marketing

  • Forms

  • Surveys

  • Trigger Links

  • SMS & Email Templates

  • Funnels

  • Websites

  • Workflows

  • Reporting

  • Campaigns

  • Blogs

  • Proposals & Estimates

  • Memberships

  • Affiliate Manager

  • Communities

Additional Plan Information

All Plans above has the following additional features:

  • FirstDirect360 Mobile App*

  • Dedicated Support Team

  • Phone and Email Support

  • 1-on-1 Personalized Onboarding

  • WordPress Hosting Available​​

  • WhatsApp Integration Available​​

  • HIPAA Compliant Available

Additional charges, including carrier data rates, service fees, and Advanced AI usage, may apply.

Our Package Options

Pro-Team 1-6 Seats $297 Select Plan
Premier Growth 5-10 Seats $497 Select Plan
Elite Scale 10+ Seats $697 Select Plan
Reputation Management
Reputation Management
✓
✓
✓
Review Widget
✓
✓
✓
AI-Powered Review Responses by Ella
✓
✓
✓
Text Listing
$47/month
$47/month
$47/month
Ella - Conversational AI
Missed Call Text Back
✓
✓
✓
Facebook Messenger
✓
✓
✓
Phone System IVR/Softphone*
✓
✓
✓
2 Way Text & Email Conversation*
✓
✓
✓
Whats App
$47/month
✓
✓
CRM
Contact Management
✓
✓
✓
Reporting
✓
✓
✓
Calendar
✓
✓
✓
Ella - AI Employee
$197/month
✓
✓
Automation
Workflows
✓
✓
✓
Workflows Pro
$27/month
$27/month
$27/month
Sites
Funnels
✓
✓
✓
Websites
✓
✓
✓
Stores
✓
✓
✓
Webinars
✓
✓
✓
Forms & Surveys
✓
✓
✓
Chat Widget
✓
✓
✓
Blogs
✓
✓
✓
QR Codes
✓
✓
✓
Marketing
Social Planner
✓
✓
✓
Email Marketing
✓
✓
✓
SMS & Email Templates
✓
✓
✓
Countdown Timers
✓
✓
✓
Trigger Links
✓
✓
✓
Affiliate Manager
✓
✓
✓
Ad Manager
✓
✓
✓
Payments
Invoice & Estimates
✓
✓
✓
Documents & Contracts
✓
✓
✓
Payment Links
✓
✓
✓
Coupons
✓
✓
✓
Text To Pay
✓
✓
✓
Inventory Management
✓
✓
✓
Memberships
Courses
✓
✓
Communities
✓
✓
Certificates
✓
✓

FirstDirect360 Empowers Businesses to Grow

"It's just making my life so much easier."

Chealen Martin

President/CEO
Englander

"They've allowed me to solve so many problems under one umbrella."

Jerry Lecompte
Owner of Florida Mattress
Naples Mattress

"The best company on the entire planet..."

Matt Smith
Founder and Owner
Snooze Mattress Company

"It's easy to use and I am so blown away of the service..."

Kelly Charles & Xavier Sparks

Founder and Manager

Big Mattress Outlet

"Very attentive and detail-oriented..."

Claire Brinkman
Founder
Embracing Endings

"FirstDirect360 checks all the boxes and even more..."

Nate Cangemi

Owner

Golden Dreams Mattress

What Our Partners Say

Real feedback from leaders and businesses we've helped grow.

"Joel is SO amazing at what he does. Truly cares about what I wanted, and went the extra mile finding out exactly what I needed. Very impressed!!"

AZ

Alex Zastoupil

Verified Review

"Outstanding experience throughout! Highly recommend Joel & team for all of your data needs. 5-star!!"

TB

T. Bain

Verified Review

"Great service! Very clear communication and super helpful, not to mention speedy! Especially want to thank Brianna for keeping tabs on all our jobs and Audrey for her patience!"

DH

DJ Henager

Verified Review

"The crew @ First Direct are always looking for solutions that will propel your business forward! Jenna is innovative & always willing to go above & beyond!"

ST

Shannon Townsend

Verified Review

"Brianna, Jenna and Joel could not be more supportive or helpful to our new business! I highly recommend their services!"

MW

Michele Wilkinson

Verified Review

"Can’t say enough great things about Joel and his team. They have been so patient explaining the details of marketing and working with us to get our company up and running. Their design work is always clean and professional. A huge THANK YOU from Texas!"

BP

Brandy Peres

Verified Review

"Joel and his team at First Direct are the best! They take today's complex marketing systems and make them easy and best of all customer friendly. Thanks for helping us! You guys rock!"

GC

Gus Calabrese

Verified Review

"I've been working with the Connect360 team for several months now and can't say enough good things about them. They've helped me migrate platforms, educate me on what is out there to help my business, and helped me to grow my business at the same time."

BG

Brian Galke

Verified Review

"Partnering with Joel and the Connect 360 team has been nothing short of transformational for The FAM. From the outset, their responsiveness and attention to detail were evident, setting the tone for an excellent partnership."

MK

Mark Kinsley

Verified Review

"Wow! Joel, Audrey, and the team for Connect 360 completely blew my expectations! Thank you for the quick results and being there to support our business as well!"

AZ

Alex Zastoupil

Verified Review

"Awesome program for keeping track of reviews and engaging with leads and interested prospects. Easy to use and great support staff."

NC

Nathan Cangemi

Verified Review

"Joel is an absolute icon and gives with all his heart!"

JC

JC Icon

Verified Review

"Joel is a beast of a marketing super connector 🤟💜"

JB

Jessica Brothers

Verified Review

"Joel, Brianna and Jenna are the best! Thank you for all your support with our marketing efforts!"

CG

Cole Griffin

Verified Review

"Joel Buhr is absolutely one of the most knowledgeable and helpful people I've ever known! Thank you for all your help Joel!"

KW

Ken Walls

Verified Review

"These are some wonderful people who really know what they are talking about! Thank you so much for your hard work and dedication!"

WK

Wyatt Kovarik

Verified Review

"From the moment I joined the platform, I experienced unwavering support... The team genuinely invests in my business, elevating it to new heights. The technology is constantly evolving and improving."

SS

Sarah S

Verified Review

"These guys were Extremely helpful and very professional"

TI

Tony Inzauro

Verified Review

Meet Ella — AI That Works for You

FirstDirect360 integrates Ella, your AI assistant, into your business—so you can stay focused, boost productivity, and keep your customers happy.

Conversational AI

  • Live Webchat

  • Facebook Social Listening

  • Facebook Messages

  • Instagram Social Listening

  • Instagram Messages

  • SMS Conversations

Review AI

  • Google Review Requests

  • Facebook Review Requests

  • Review Responses

Workflow AI

  • Appointment Booking

  • Automation Logic

Content AI

  • Social Posting Content

  • Social Images

  • Emails

  • Website Copy

  • Landing Page Copy

REPUTATION MANAGEMENT

Build reputation, build business, and do it with Ella.

Get more 5-star reviews with AI-powered review invites and follow-up responses from Ella. Manage your reputation, responses, and business listings — all from one easy-to-use platform.

Google Reviews

  • Boost SEO and online presence with automated review invites and AI-powered responses from Ella.

  • Manage and respond to reviews effortlessly using FirstDirect360’s Reputation Management system — with Ella working behind the scenes to keep your brand shining.

Facebook Reviews

  • Gather reviews on Facebook with automated invites and AI-powered responses from Ella.

  • Build trust and engage more effectively with FirstDirect360’s Reputation Management — with Ella helping you stay connected and responsive.

Listing Management

  • Maintain consistent and engaging digital presence across platforms.

  • Manage business listings and monitor reputation with FirstDirect360’s Listing Management and Reputation Management.

HIPAA Compliance

  • Protect sensitive information with HIPAA-compliant data handling.

  • Secure customer profiles and ensure compliance with healthcare regulations.

PHONES & CALLING

Easily turn calls into revenue.

Ditch the outdated phone system and make things easier for yourself and your customers. Get calls in the same place as texts, social messages, and other communications, so no leads fall between the cracks.

Connect With Customers Faster.

Get back in touch with missed callers before they go somewhere else. Even if it’s not a call—be it a text, Facebook message, or webchat—you’ll find it in your FirstDirect360 inbox. Don’t miss a beat, or miss a sale.

Productive And Scalable.

Stop wasting time with analog phone and voicemail systems. 360 Phone makes call management easy, and can be scaled without additional cost, unlike traditional phones systems.

Don't Sacrifice Reliability.

FIrstDirect360 calling is consistent, whether on a computer or on your mobile phone. The system will never go down or become unavailable, and you’ll always have the access you need.

Don't Miss A Word.

FirstDirect360 will transcribe your calls word-for-word, so you can look back at the transcripts whenever you need.

PAYMENTS

Payments? Not a problem.

FirstDirect360’s multiple seamless payment options make it convenient, which will help you keep more customers and make more money.

Accept All Payment Methods.

FirstDirect360 payments are easy to use and compatible with all major payment options. That means tap-to-pay, digital billing, Buy Now Pay Later, whatever the customer prefers.

Get Paid In The Channel Where You Communicate.

Accept payments via text, Whatsapp, or anywhere else you communicate with customers, and get paid in person with tap-to-pay. Save time and make payment easier for the buyer.

Keep Payments Secure.

FirstDirect360 payments provides fraud protection and auto-reconciliation, making sure every transaction is secure and accurate. It also makes tracking sales and following up as easy as pie.

Google Play and the Google Play logo are trademarks of Google LLC.

US Headquarters

1508 J F Kennedy Dr, Suite 102

Bellevue, NE 68005

Consent Preferences | Acceptable Use Policy | Cookie Policy | Disclaimer | EULA | Privacy Policy | Privacy Metrics | Return Policy | Terms and Conditions | Do Not Sell My Information. & Role as a Data Broker

© 2026 First Direct, Inc. All Rights Reserved.

SEE THE DIFFERENCE

Podium

  • Review Management

  • Automations

  • Reporting

  • Mobile App

  • 200+ Integrations

  • Phone System

  • 24/7 Support

HubSpot

  • Here's some stuff

  • Here's some stuff

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  • Here's some stuff

ClickFunnels

  • Here's some stuff

  • Here's some stuff

  • Here's some stuff

  • Here's some stuff

  • Here's some stuff

  • Here's some stuff

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  • 2 Way Text & Email Conversation*

  • Phone System IVR/Softphone*

  • GMB Messaging

  • Web Chat

  • Reputation Management

  • Ai-Powered Review Responses*

  • Facebook Messenger

  • GMB Call Tracking

  • Missed Call Text Back

  • Text To Pay

  • Social Planner

  • Invoices

  • Calendar

  • CRM

  • Opportunities

  • Email Marketing

  • Forms

  • Surveys

  • Trigger Links

  • SMS & Email Templates

  • Funnels

  • Websites

  • Workflows

  • Reporting

  • Campaigns

  • Blogs

  • Proposals & Estimates

  • Mobile App

  • Dedicated Support Team

  • 24/7 Support

  • 1-on-1 Personalized Onboarding

  • Wordpress Hosting Available​​

  • WhatsApp Integration Available​​

  • HIPAA Compliant Available

$399

$900

$900

$297